Privacy Policy

Pass New York (“we” or “us”) provides independent exam preparation for the New York State real estate salesperson examination. This policy covers the passnewyorkrealestate.com website, the Pass New York app for iPhone and Android, the Pass New York web study app at app.passnewyorkrealestate.com, and messages you send us. Pass New York is not affiliated with the New York State Department of State or any approved real estate school.

This section covers the passnewyorkrealestate.com website. The web study app is covered in its own section below. You can use the website without an account. It does not run advertising, analytics or tracking scripts, and it does not set advertising cookies.

Practice tools on the site, such as the question sampler, simulation, flashcards and subject tracker, may save your progress in your own browser’s local storage. A last-study-page shortcut may also be saved there. That data stays on your device. We never receive it, and you can clear it at any time through your browser settings.

Like any website, our hosting provider (Vercel) processes standard technical request data, such as IP address, browser type, the page requested and the time of the request, to deliver pages, keep the service secure and prevent abuse.

Study data on your device

The app works without an account. Your answers, confidence ratings, notes, bookmarks, exam date, study goal and progress are stored on your device.

Your account, if you create one

You can sign in with email and password, Google or Apple to back up your study record and use it on more than one device. We then receive your email address and an account identifier from Firebase Authentication. If you use Sign in with Apple and choose to hide your email, we receive Apple’s relay address instead.

While you are signed in, the app syncs your study record to Google Cloud Firestore: your answers (question, whether it was correct, time spent and confidence), notes, bookmarks, exam date, daily study goal, whether this is your first attempt, and how you heard about the app if you answered that onboarding question.

Purchases

The full-access unlock is sold through the Apple App Store or Google Play. Apple or Google processes the payment. We never see your card number. RevenueCat, our purchase service, tells the app which purchases belong to your account so access can be unlocked and restored. It receives an app user identifier, the product, the transaction identifier, dates, price, currency and storefront country.

Usage data

The app uses Google Analytics for Firebase to measure how the app itself is used, such as which screens and study modes are opened and whether the purchase screen worked. This is on by default and you can turn it off at any time under Settings, Share usage data. The app does not collect the advertising identifier, does not personalize ads, does not track you across other companies’ apps or websites, and does not show an App Tracking Transparency prompt because it does no such tracking.

Support messages

If you use Contact support, we receive your message, topic, account email and a request code. If you leave “include device details” switched on, we also receive your app version, platform and operating system version so we can reproduce the problem.

Crash reports

If the app crashes or hits a serious error, Firebase Crashlytics sends us a crash report: the error and where in the app it happened, your device model and operating system, the app version and an installation identifier. Crash reports do not include your study answers or notes, and we use them only to find and fix bugs.

Notifications

Daily study reminders are scheduled on your device and are not sent from our servers. If you send a support message and allow notifications, the app registers your device with Firebase Cloud Messaging so we can tell you when support replies. We store that device token with your account, and it is removed when you sign out or delete your account.

On your device only

The iPhone and iPad home-screen widget shows your exam countdown, daily target and streak. It reads those numbers from the app on your device; they are not sent to us.

The web study app at app.passnewyorkrealestate.com is a browser version of the app. You use it signed in, with the same Pass New York account as the phone app.

Your account and sign-in

Sign-in uses Firebase Authentication in the same Firebase project as the phone app, so we receive the same email address and account identifier described above. After you sign in, your browser keeps a sign-in session cookie so you stay signed in; it lasts up to five days and is not used for advertising or tracking.

Study progress

Your answers, practice and exam results, notes, bookmarks, exam date, study goal and preferences are stored in Google Cloud Firestore in that same Firebase project, so your progress is the same on your phone and in your browser. The browser also keeps a few settings, such as your theme and an unfinished onboarding draft, in its local storage.

Purchases

Purchases in the web study app are sold and processed by Paddle (Paddle.com Market Ltd), our merchant of record. Paddle collects your payment details, handles tax, receipts and billing support, and processes refunds. We never see your card number. Paddle tells us the purchase status, transaction and receipt identifiers, the product, the amount, currency and country, and the email used at checkout. We record full access on your account, and pass the purchase status to RevenueCat so the phone app unlocks too.

Support requests

If you contact support from the web study app, we receive your message, topic, account email and any screenshots you attach. Screenshots are stored in Firebase Cloud Storage. We email you a confirmation and our replies.

Usage data

The web study app does not use analytics, advertising or tracking tools. If that changes, we will update this policy before it starts. Like the website, it is hosted by Vercel, which processes standard technical request data to deliver pages, keep the service secure and prevent abuse.

• To run the app, the web study app and the website, save your progress and sync it between your devices.
• To unlock, restore and troubleshoot purchases.
• To answer support requests and fix reported question errors.
• To find bugs and improve the study experience, using usage data if you leave it on.
• To prevent abuse, keep the service secure and meet legal obligations.

We do not sell your personal information, and we do not share it for targeted advertising. We use a small number of service providers that process data only to provide their service to us:

• Google Firebase (authentication, Cloud Firestore storage and sync, Google Analytics for Firebase in the phone app, Crashlytics crash reports, Cloud Messaging for support replies, Cloud Storage for support screenshots, and App Check to block requests that do not come from the real app)
• RevenueCat (purchase records and access)
• Apple and Google (app distribution, sign-in if you choose it, and in-app payments)
• Paddle (checkout, payment processing, tax, receipts, refunds and fraud prevention for web study app purchases, as our merchant of record)
• Our email provider (support confirmations and replies)
• Vercel (website and web study app hosting)

We may also disclose information if the law requires it, to protect the rights and safety of users or others, or as part of a sale or transfer of the service, in which case this policy would continue to apply to your information.

We keep account data for as long as your account exists. Support messages are kept while we need them to resolve your request and follow up. Apple, Google and Paddle keep their own purchase records under their own policies.

Delete your account in the app

1. Open Pass New York and go to Settings.
2. Tap Delete account and confirm.
3. If you signed in with email, re-enter your password to confirm it is you.

This permanently deletes your sign-in account, your synced study record (including flashcard and Math Coach progress), notes, bookmarks and preferences, your support messages and your notification registration, and clears the study data on that device. It cannot be undone. Usage data and crash reports already sent are not linked back to your name or email and are deleted on their providers’ normal schedule. RevenueCat keeps the purchase record so that Apple or Google can honor the purchase and so it can be restored if you sign in again. Deleting your account does not cancel or refund an App Store, Google Play or Paddle purchase. An app store purchase stays linked to your Apple or Google account and can be restored if you sign in again later.

If you use only the web study app, or cannot open the app, use Settings, Contact support in the app and ask us to delete your account. We will confirm the request comes from the account holder and complete it within 30 days.

To clear data without deleting an account, uninstall the app or use its reset option. On the website or the web study app, clear that site’s data in your browser.

Depending on where you live, you may have the right to access, correct, delete or get a copy of your personal information, or to object to certain uses. To make a request, use Settings, Contact support in the app. We will not treat you differently for exercising a privacy right.

Data in transit is encrypted, and each synced record can be read only by the signed-in account that owns it. No system is perfectly secure, so please use a strong password and tell us right away if you suspect a problem with your account.

Pass New York is made for adults preparing for a professional license. You must be 18 to hold a New York salesperson license, and the service is not directed to children under 13. We do not knowingly collect information from children. If you believe a child has given us personal information, contact us and we will delete it.

If we change how we handle information, we will update this page and the date at the top, and we will give notice in the app for any material change. Questions? use Settings, Contact support in the app. See also our Terms of Use and Refund Policy.